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Find answers to typical issues that you may be experiencing here.
Why is phone verification necessary?
We wish we didn't have to but we need you to verify your phone number to access certain app experiences due to high fraud rates in our space. Our survey partners require us to have checks like this in place to ensure a great experience for their brands who pay for surveys and so that our ecosystem continues to thrive. The good news is: you should only have to do this once!
I'd like to remove my account and all associated data. How do I do this?
We're sorry to see you go. If you would like to have your account deleted and all associated data removed, please e-mail us at
or start a chat with us and we'd be happy to help.
I'm not getting awarded for my surveys. What's happening?
We're sorry you're having problems getting awarded for the surveys you complete. Please visit our Status Center for any bulletins/announcements regarding disruptions. https://winzos.crisp.watch/en/ Though our survey providers typically have robust, fault-tolerant systems and report back when a survey is complete so we can award you accordingly, they do sometimes go down or malfunction. We do our best to communicate these disruptions to you.
Where can I submit feedback?
We're all about feedback! If you have something to share, post on our Feedback Board! https://ideas.winzos.com