Articles on: General Support

I'm not getting awarded for my surveys. What's happening?

We're sorry you're having problems getting awarded for the surveys you complete. Please visit our Status Center for any bulletins/announcements regarding disruptions.

Though our survey providers typically have robust, fault-tolerant systems and report back when a survey is complete so we can award you accordingly, they do sometimes go down or malfunction. We do our best to communicate these disruptions to you.

Updated on: 21/07/2021